Általános Szerződési Feltételek

GENERAL TERMS AND CONDITIONS

I. Introductory Provisions

1. The “Provider” is the business company Mýto EU ID No. 21796858, with its registered office at Školská 660/3, Nové Město (Praha 1), registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 406606/MSPH
2. The “Client” means a natural or legal person who orders a service from the Provider through the web interface www.e-matricak.hu
3. An “Electronic Vignette” means a paid time-based fee for a Vehicle, for which the payment has been recorded to the license plate number in the central vehicle register for the selected period of use of a toll road.
4. The term “NTPS” refers to National Toll Payment Services Plc., with its registered office at H-1134 Budapest, Váci út 45. B building, Company ID: 01-10-043108.
5. The purpose of these General Terms and Conditions (hereinafter referred to as the “GTC”) is to regulate the rights and obligations of the contractual parties arising from an order, based on which the Provider undertook to arrange the purchase of an electronic vignette for the Client, and the Client undertook to pay the agreed price (fee).
6. The “Service” refers to the arrangement of the purchase of an electronic vignette by the Provider on behalf of the Client from NTPS.
7. A “Vehicle” means a specific motor vehicle for which the electronic vignette is to be purchased, as designated by the Client in the order using the license plate number of the relevant country of registration.
8. The Provider is not the official seller of the electronic vignette. The official seller of the electronic vignette is NTPS. Based on the order, the Provider arranges the conclusion of a purchase contract between the Client and NTPS, the subject of which is the electronic vignette.
9. A Consumer is a person who enters into a contract with the Provider or otherwise deals with the Provider outside the scope of their business activity or independent profession. Other persons are not considered consumers.
10. These GTC regulate the rights and obligations of both consumers and other entities. Some provisions of these GTC apply only to consumer relations. Some provisions of these GTC do not apply at all to consumer relations. The provisions of these GTC that are applicable only to consumer relations or that are not applicable to consumer relations are always clearly marked regarding their applicability.

II. Price and Payment Terms

The Client is obliged to pay the Provider the agreed price according to the order. The price includes the purchase price of the electronic vignette (also called Time fee) and the Provider’s fee (also called Service fee) for fulfilling the obligations under the order and these GTC. The Provider informs about the service prices on the website www.e-matricak.hu and also in these GTC, stating that the total price of the electronic vignette depends on the vehicle category and the duration of the time-based fee, and in the case of an annual vignette, also on its territorial validity:

For vehicles in category D1M:

● 1 day: __________ (2,660 HUF is the cost of the vignette and ______ HUF is the Provider’s fee);
● 10 days: __________ (3,310 HUF is the cost of the vignette and ______ HUF is the Provider’s fee);
● 30 days: __________ (5,360 HUF is the cost of the vignette and ______ HUF is the Provider’s fee);
● 1 year with regional restriction: __________ (6,890 HUF is the cost of the vignette and ______ HUF is the Provider’s fee);
● 1 year without restriction: __________ (59,210 HUF is the cost of the vignette and ______ HUF is the Provider’s fee).

For vehicles in category D1:

● 1 day: __________ (5,320 HUF is the cost of the vignette and ______ HUF is the Provider’s fee);
● 10 days: __________ (6,620 HUF is the cost of the vignette and ______ HUF is the Provider’s fee);
● 30 days: __________ (10,710 HUF is the cost of the vignette and ______ HUF is the Provider’s fee);
● 1 year with regional restriction: __________ (6,890 HUF is the cost of the vignette and ______ HUF is the Provider’s fee);
● 1 year without restriction: __________ (59,210 HUF is the cost of the vignette and ______ HUF is the Provider’s fee).

For vehicles in category D2:

● 1 day: __________ (7,560 HUF is the cost of the vignette and ______ HUF is the Provider’s fee);
● 10 days: __________ (9,630 HUF is the cost of the vignette and ______ HUF is the Provider’s fee);
● 30 days: __________ (15,170 HUF is the cost of the vignette and ______ HUF is the Provider’s fee);
● 1 year with regional restriction: __________ (13,780 HUF is the cost of the vignette and ______ HUF is the Provider’s fee);
● 1 year without restriction: __________ (84,040 HUF is the cost of the vignette and ______ HUF is the Provider’s fee).

For vehicles in category U:

The Client is obliged to pay the price for the service according to the order.
The obligation to pay the price is considered fulfilled once the full amount has been credited to the Provider’s account.

III. Subject of the Order

1. The Client is obliged to fill in all required data in the order truthfully and accurately. Otherwise, they risk that the electronic vignette will not be validly purchased. The Client is responsible for the truthfulness and accuracy of all data provided in the order. The Provider is not liable for any errors or defects in the electronic vignette resulting from the inclusion of incorrect data in the order. Once the service has been provided, the data can no longer be corrected or changed unless these GTC provide otherwise.
2. The Client is obliged to fill in all required data about the vehicle and other information specified in the order.
3. The order is concluded through the web interface (see Article I, paragraph 2 of these “GTC”). Before completing the order, the Client is informed of the total price of the ordered service. The price of the service varies depending on the validity period of the electronic vignette, as well as the vehicle’s fuel type and category, and in the case of an annual vignette, also based on its territorial validity. The Provider accepts the proposal to conclude the contract (order) by sending confirmation to the Client’s email or by actually providing the service.
4. The concluded contract (order) is archived by the Provider for the purpose of its successful fulfillment and is not accessible to third parties. Information on the individual technical steps leading to the conclusion of the contract is evident from the ordering process via the web interface, and the Client has the opportunity to check and possibly correct the order before it is submitted.
5. By submitting the order via the web interface, the Client gives the Provider an instruction to arrange the purchase of the electronic vignette.
6. Based on the data provided in the order, the Provider is obliged to carry out the purchase of the electronic vignette for the benefit of the Client, i.e., to provide the service. The rights and obligations from the purchase of the electronic vignette are governed by the general terms and conditions of National Toll Payment Services Plc published at https://ematrica.nemzetiutdij.hu

IV. Rights and Obligations

1. The Provider is primarily obliged to fulfill all its obligations under the order, i.e., to provide the service properly and on time.
2. The Provider duly provides the service by sending a confirmation of vehicle registration in the system of the electronic vignette operator to the email address provided by the Client in the order. The Client is responsible for the availability of their email inbox. The Provider's obligation to provide the service is fulfilled at the moment the confirmation is sent by email.
3. The Provider is obliged to process the order no later than within 24 hours. However, the Provider is not liable for any outages in systems it does not operate.
4. The Provider is obliged to perform the service honestly and carefully according to its capabilities, using all means required by the nature of the task, as well as those that align with the Client's will.
5. The Client is entitled to use toll road sections only after receiving the confirmation referred to in Article IV, paragraph 2 of these GTC. Otherwise, the Client risks a fine imposed by public authorities.
6. The Client is also entitled to request in writing that the Provider arrange a change of the vehicle’s license plate number on the electronic vignette. For processing this change, the Provider charges a fee of 9.000 HUF. The Provider undertakes to process this request within 5 business days, provided the request is accepted.
7. The Client may revoke the instruction (order) at will but must reimburse the Provider for any costs incurred up to that point, any damages suffered, as well as a portion of the fee corresponding to the effort already expended by the Provider. If the service has already been provided and the instruction thus fulfilled, the Client is not entitled to request a refund of the amount paid.

V. Liability for Defects

1. The Provider is responsible for the proper provision of the service, i.e., for the proper fulfillment of the instruction.
2. A Client who is a consumer is entitled to report defects in the provided service by email or in writing to the Provider’s registered address, i.e., at Školská 660/3, Nové Město, 110 00 Praha, Czechia. Delivery to the Provider’s data mailbox is also considered a written form. The Client is obliged to report the defect without undue delay after discovering it, no later than within the statutory time limits, i.e., within two years.
3. A Client who is not a consumer is obliged to report the defect no later than within 1 hour after the service has been provided. Otherwise, they are not entitled to rights arising from defects.
4. The service is not considered defective if the Provider arranged the purchase of the electronic vignette based on incorrect data provided by the Client.
A delay in the provision of the service that was not caused by the Provider is also not considered a defect.

VI. Withdrawal from the Contract

1. The order may be withdrawn from only for reasons explicitly defined by law or for reasons stated in these GTC.
2. A Client who is a consumer is entitled to withdraw from the order (contract) within the statutory period of 14 days without giving any reason. By withdrawing from the contract, the contract (order) is cancelled from the beginning and both parties are obliged to return everything that was provided under the contract (order). The Client may withdraw from the contract in writing to the Provider’s registered address or electronically to the email address: info@euvignettes.eu. However, the Client is not entitled to withdraw from the order (contract) if the service has already been fully provided. Furthermore, the Client is not entitled to withdraw from the contract if they requested that the Provider provide the service before the expiration of the 14-day withdrawal period and if the service was already provided before the end of this period. IMPORTANT: It is expressly stated that the moment of service provision is not linked to the start date of the validity of the electronic vignette, but to the moment the electronic vignette is arranged.

VII. Final Provisions

1. The rights and obligations of the Contracting Parties not expressly regulated in these GTC or in the contract (order) are governed by the relevant provisions of law, in particular the Civil Code. If the contracting party is a consumer, the rights and obligations not expressly regulated in these GTC or in the contract (order) are also governed by consumer protection regulations.
2. The Client, if a consumer, acknowledges that in accordance with applicable legal regulations, they have the right to out-of-court resolution of a consumer dispute before a competent authority. The Act CLV of 1997 on Consumer Protection (Sections 18–37/A) established the Arbitration Board.
Consumers are entitled to initiate out-of-court dispute resolution before this authority. Further information is available at: https://mkik.hu/a-bekelteto-testuletek-teruleti-honlapjai. If the dispute is not resolved out of court, the consumer may turn to the competent court.
3. Disputes may also be resolved online through the designated ODR platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage).
4. The competent courts for deciding disputes arising from these GTC are the courts of the Czech Republic. In the case of disputes with persons who are not consumers, the dispute shall be governed by the substantive law of the Czech Republic.