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I. Introductory provisions
1. The “Provider” is the business company Mýto EU ID No. 21796858, with its registered office at Školská 660/3, Nové Město (Praha 1), registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 406606/MSPH.
2. "Customer" means a human or legal entity who orders a service from the Provider via the web interface www.e-matricak.hu.
3. Other terms are explained in more detail in the Provider's General Terms and Conditions ("GTC").
4. The subject of this Complaint Regulation are the conditions of delivery, complaint and return of the service provided.
5. These Regulations provide for the rights and obligations for consumers only. For other entities, the GTC and/or the relevant legislation shall apply in full.
6. By concluding the order (contract), the Customer agrees to the contents of this Complaint Regulation.
II. Delivery conditions
1. The Provider shall properly provide the service by sending a confirmation of vehicle registration in the system of the operator of electronic highway signs to the e-mail indicated by the Customer in the order. The Customer is responsible for the availability of his e-mail box. The Provider's obligations to provide the service are fulfilled at the moment of sending the confirmation by e-mail.
2. The provider is obliged to process the order within 2 working days at the latest. However, the provider is not responsible for any outages in a system that it does not operate.
3. In the event that the Provider does not fulfill the order within the specified period, the Customer is entitled to ask the Provider for a refund of the price paid for the service. The customer is entitled to request a refund of the price for the service in writing to the address of the Provider's registered office, or electronically to the e-mail address: info@dalnicka.cz .
4. The rest is governed by the Provider's GTC.
III. Complaint
1. The Customer is entitled to complain about the service provided during its provision. Hidden defects shall be complained about without undue delay after becoming aware of them, within 6 months at the latest.
2. In the case that the service is provided defectively, the Customer shall be entitled to have such defect rectified free of charge. If the defect cannot be remedied, the Customer shall be entitled to a reasonable discount on the price of the service or to withdrawal from the contract and a full refund of the amount paid for the service.
3. The customer is not entitled to any claims if he caused the defect himself or knew about the defect before the service was provided.
4. Complaints may be filed with the Provider in writing at the Provider's registered office or electronically at the following e-mail address: info@e-matricak.hu.
5. The Provider shall decide on the complaint immediately, in complicated cases within three working days. The Provider is obliged to settle the complaint within 30 days.
6. The Provider will inform the Customer about the method of settlement of the complaint by e-mail, by telephone or in writing to the customer's address of residence.
7. The Customer shall be entitled to reimbursement of the costs reasonably incurred in connection with the submission of a justified complaint. These costs are understood to be the least necessary. In particular, the postage costs for sending the claim. These costs may not include the car journey for the claim and express transport and other similar costs. Reimbursement of costs must be requested without undue delay, but at the latest within 1 month of the end of the period for exercising rights under the defective performance.
8. The provisions of these Complaint Regulations are without prejudice to the statutory time limit for the exercise of rights based on defects. The provisions of these Regulations shall also not in any way reduce the Customer's statutory rights arising from defects.
9. If the Electronic Vignette is defective and such defect is not caused by the Provider, i.e. by defective provision of the service, the Customer shall be obliged to claim such defect directly at the State Fund for Transport Infrastructure with its registered office at Školská 660/3, Nové Město (Praha 1) Czech Republic, which is established by Act No. 104/2000 Coll., on the State Fund for Transport Infrastructure, as amended.
IV. Withdrawal from the contract during the protection period
1. The customer is entitled to withdraw from the order (contract) within the statutory period of 14 days and the parties are obliged to return everything that has been performed under the contract (order) after withdrawal. The Customer is entitled to withdraw from the contract in writing to the address of the Provider's registered office. Or electronically to the e-mail: info@e-matricak.hu. However, the Customer is not entitled to withdraw from the order (contract) if the service has been provided in full.
2. The Customer is not entitled to withdraw from the contract in accordance with the procedure set out in Article IV, paragraph 1 of these Regulations if, prior to the conclusion of the contract (order), the Customer agreed that the Provider would start providing the service before the expiry of the statutory 14-day withdrawal period. In such a case, it is not possible to withdraw to the extent that the service has already been provided.
V. Final provisions
1. The Customer's rights under the law, the General Terms and Conditions or the order are not affected by this complaint procedure.
2. This Complaint Regulation is valid from 20. 12. 2023 and cancels the validity of previous Complaint Regulations.